Thursday, April 19, 2007

Inside the Internship

Internship is always a mixed bag of experience for one and all. While some claim to have learnt a lot, others feel they just wasted time during the internship period.

What follows are some points which I have collected through experience, talking to people and observation that may make an internship experience more valuable:

1. Professionalism is your profession!

The first thing to remember is that an internship is no different from the actual work environment. So, you should be a thorough professional in whatever you do during the internship. Common courtesy, ethics, team work and a positive attitude go a long way in determining what you experience during the internship and what you make others experience around you. Remember many companies are now increasing the intake of their regular employees through the PPO route. Whether or not you get a PPO depends on whether you are seen as a potential employee who is professional in your dealings and whether you fit with the company value system. So, at no point think that you are still a student and it is ok for you to slack on professionalism. In the corporate setting, you are the employee of the organization and they will expect no less from you.

2. Initiate the initiative inside!

When people tell me that they were not given any work during the internship or that for the initial few weeks, even the guides were not clear of what to do with them, I tell them that such a case presents itself as an ideal opportunity to show one of the greatest strengths that organizations look for: Initiative.

Remember that internship is not only about the organization to extract work from you but also for you to highlight your worth and value. Remember also that in the real corporate life also there will be times when you are not given fresh responsibilities and you see yourself doing the same ‘damn thing’. In such a case too, it is up to you to seek new opportunities and show how else you can add value. A similar logic applies to internships. If the guides are not clear what to do with you, you make a list of tasks that you think you can complete till something concrete is decided for you and that may add value and discuss them with your guides. This helps in two ways. One, you show initiative and eagerness to add value (a big positive) and second it gives you something meaningful to do with your time. This small task that you have chosen also serves as a good opportunity to show your quality of work so treat it as important and do it thoroughly.

Tasks selected can be as simple as creating a list of ‘Dos and Donts’ for interns when they join the team (something you can make easily based on your own experience and by finding out from some other interns in your unit) or cleaning up redundancy in the LAN with the help of someone senior or just asking other employees in your team if there is something you can do to help them. I have seen that everyone is more than happy to offload some work to someone who is willing. Don’t crib at what work is being given to you. Remember it is just a temporary arrangement till you get something your project.

Always remember that it is in your hands how much you take out of the internship. If you just wait for opportunities to come to you, you may or may not get something but if you go out there and hunt down opportunities proactively, you will always be the winner.

3. Don’t be single; Mingle!

If at the end of the internship only your guide knows you, you may not have made the best use of your time in the organization. Remember, that internship is an opportunity for you to know the organization and for the organization to know you. By talking to people, not only in your immediate team but across teams or even units, helps you get a proper perspective of how the company is. Even if you finally decide not to join the company, you still have benefitted by expanding your business network.

Here again initiative is needed. Your project may be such that interaction with other people in the organization may not be needed but that should not stop you from contacting your Alumni in the organization or discussing some issues and experiences with other team members or even with other fellow interns. I am not saying that one should deliberately try to forge relationships just for gain rather the idea should be learning about the organization and how it would be like working for it.

4. One Date you don’t want to miss: Update!

It is very important that you establish clear channels of communication with those who are the stakeholders in your project. At all times the stakeholders should know what you are up to and where things stand. It may be worthwhile to agree with your guide for a quick update (through a mail or a meeting) on the progress of the project atleast once a week. This not only helps the guides know whether you are on track but also helps them remember you atleast once in a week! If you offer to make such an arrangement, it again shows initiative on your part.

Also, get a mid term review done by all stakeholders. A mid term review helps in highlighting your work to one and all (remember some people might not be able to make it to the final presentation at the end of the internship) and also know how you are doing and what else you can do to improve the quality of your work.

Be professional and agree to a date beforehand and block everyone’s calendar. A reminder with the agenda (agreed upon by others) a day before the meeting is a good practice to avoid last minute hiccups. Book the room well in advance, inspect the room to see if all the apparatus you need work and whether appropriate number of chairs are there (if this is a large gathering).

You can make an impression by showing your meeting handling skills too!

5. Fill it, shut it, DON’T forget it

Remember that if you have decided to work for the company, you will most probable be working with the same people you worked with during your internship. Otherwise as well, never lose contact with them. It is always good to keep in touch even after the internship. Whether you get the PPO or not, relationships should always be maintained.

8 comments:

Anshul Gupta said...

Nice Post..Surya ! Quite informative...Would do well do implement some of the initiatives you mentioned :)

Nsn said...

Most of the tips are good, but the underlying assumption is 'Student doesnt tap the resources available in the company', I should say this is a very one-sided way of looking at the entire affair, companies see interns year after year, and the guides know the tricks of students, even if you try to make it fruitful they might have a cynical view that 'Guy is doing this because he needs a PPO'. Save for this I think most of what you have covered makes sense. Bottomline: The organisation too needs to come to the party to make it a success. so both the stakeholders need work towards it

Surya Saurabh said...

As I have already mentioned, it is a two way street. The organization is definitely using the internship to evaluate a potential employee and would try to provide systems to help the intern but where there are gaps, the intern can take initiative to try to go around them.

I have mentioned the things that an intern can do from her side as this is what's under her control.

Totally agree NSN that one should not be too fixated on the PPO. If one does a good job, keeps an eye on learning and adding value while highlighting one's capabilities, one should get the best out of the internship anyhow.

Sridhar Narasimhan said...

Nice post.
One important thing: as a mgmt intern, your guide will be one of the top honchos of the company. So, don't expect guidance from your guide - be prepared to work on your own ...and talk to anybody u want ...
A guide is useful just to submit the report to, and of course, name-dropping :)

Anonymous said...

Well thought out. However to add a few points

1. In addition to mingling with one and all, its very important to make sure that a lot of people know that the kind of value that you add. You might be working on a marketing project, but that doesnt mean you should stop there. Interacting with other functions like operations, finance etc for reducing costs, offering suggestions etc go a long way in gaining visibility.

2. Make sure that you keep track of what you do EVERYDAY.

3. Smile. It makes a HUGE difference

4. Talk to other trainees and share info so that you come up with new ideas and a more wholesome approach to solving problems. remember that ultimately ur goal is to add value to firm, not just urself

Keep walking .... :-)

Surya Saurabh said...

Cant agree with you more 'Smoke'! Thanks that you brought up point '3' about smiling..It really creates a favorable impression in others' minds.

- Surya

Argentyne said...

Hi Surya,

The link to this post of yours was forwarded to us by a classmate. And the reason why I'm making this comment so late is because I took initiative and got so much work that I didn't have find the time :D Anyway, it was a really helpful post. We'll make sure we pass it on to our juniors when the time comes :)

Simeen

Surya Saurabh said...

Thanks Simeen. I'm glad that you found it useful. Keep sending in your words of encouragement; feels nice :)

Surya